Coronavirus (Covid-19)
We are pleased to announce our Telephone lines are now being answered by our staff during work hours, 9am – 5pm. Please feel free to call us on 0800 088 7315 and our Carer Line number of 0800 781 1652.
We are still available using our online chat and we will continue to answer e-mails with any of your queries.
- We are still able to maintain all of the office functions
- Payments and order processing is continuing as normal
- Payroll services are unaffected
- We are still able to maintain all of the office functions
- Payments and order processing is continuing as normal
- Payroll services are unaffected
Please note that we intend to keep this page up to date to ensure that all of the thousands of companies and users we interact with can find the important information they need from us!
We would ask that anyone who wants to contact us either uses the instant chat facility on this page, or that you e-mail us at [email protected].
All users with childcare vouchers or workplace nursery orders have been contacted or are being contacted to ensure that they get the service they need and to try and avoid making payment to childcare providers where payments are not required.
Stay safe, and look after yourselves and each other.
We would ask that anyone who wants to contact us either uses the instant chat facility on this page, or that you e-mail us at [email protected].
All users with childcare vouchers or workplace nursery orders have been contacted or are being contacted to ensure that they get the service they need and to try and avoid making payment to childcare providers where payments are not required.
Stay safe, and look after yourselves and each other.
Useful information for our users - UPDATED 29th July 2020
Gym orders
We are pleased to be able to offer Gym Memberships again. If any gym memberships have to be suspended, typically the membership is extended by the number of months the gym is closed for.
Workplace Nursery:
As more and more nurseries are opening, we are ready to help with resuming contracts, or commencing new workplace nursery contracts for parents who want to make significant savings on nursery fees.We would also like to indicate to all qualifying Nurseries that you can add significantly to your income per child by signing parents up to the Workplace Nursery Scheme, and this money all comes from Employers’ National Insurance Savings, so it is a win all round.
If you wish to contact our workplace Nursery team directly, you can e-mail them at [email protected]
Childcare Vouchers:
We are ready when schools return to provide vouchers to any of our eligible clients. The facilities have been simplified on our website to allow managing your childcare vouchers even easier than before, and our team are on the online chat everyday, and are always happy to help.Should you have any questions about the childcare voucher scheme, please contact us on [email protected]
