COVID-19

Coronavirus (Covid-19)


We appreciate your understanding in what is challenging times for everyone.


All of our staff are now working from home, so please e-mail us or use the live chat on our website to keep in touch with us about any of your queries.

We are unable to answer the office phones, and cannot collect voicemail either, so please use the above methods to stay in touch.


  • We are still able to maintain all of the office functions
  • Payments and order processing is continuing as normal
  • Payroll services are unaffected


Please note that we intend to keep this page up to date to ensure that all of the thousands of companies and users we interact with can find the important information they need from us!
We would ask that anyone who wants to contact us either uses the instant chat facility on this page, or that you e-mail us at [email protected].
All users with childcare vouchers or workplace nursery orders have been contacted or are being contacted to ensure that they get the service they need and to try and avoid making payment to childcare providers where payments are not required.
Stay safe, and look after yourselves and each other.

Enjoy Benefits statement


COVID-19 RESPONSE – Issue 1

Updates

Childcare Vouchers:

We have created an easy-to-use facility for all of our childcare voucher users to be able to alter their salary deductions, change their autopay settings. Just log in to your account and look for the amend vouchers link which is highlighted to add to the simplicity. All voucher deductions will be taken and paid as normal unless we are advised otherwise using the above facility. Should you have any questions about the childcare voucher scheme, please contact us on [email protected]


Workplace Nursery:

We have contacted every nursery user and nursery we can to establish the needs of all of our clients. The majority of nurseries are closed or closing except where they are making provisions for key workers. We are working on the presumption that payments are required as normal where we have heard nothing to the contrary from the parent. As such, all payments are being made as normal to nurseries except where alternative arrangements have been agreed. If you wish to contact our workplace Nursery team directly, you can e-mail them at [email protected]

Useful information for our users

Childcare Vouchers UPDATED
We have created an easy-to-use facility for all of our childcare voucher users to be able to alter their salary deductions, change their autopay settings. Just log in to your account and look for the amend vouchers link which is highlighted to add to the simplicity. All voucher deductions will be taken and paid as normal unless we are advised otherwise using the above facility. Should you have any questions about the childcare voucher scheme, please contact us on [email protected]
Workplace Nursery - UPDATED
We have contacted every nursery user and nursery we can to establish the needs of all of our clients. The majority of nurseries are closed or closing except where they are making provisions for key workers. We are working on the presumption that payments are required as normal where we have heard nothing to the contrary from the parent. As such, all payments are being made as normal to nurseries except where alternative arrangements have been agreed. If you wish to contact our workplace Nursery team directly, you can e-mail them at [email protected]
Carers
Please note that we are still making payments everyday as scheduled, there has been no material impact on our operations.
Gym orders
We anticipate that gym memberships will need to be suspended. We are aware some of the large chains of gyms are already allowing postponement of memberships, and we will carry through any of the accommodations made by the respective gyms of their memberships. Again, we are looking to support all of our customers and ensure fair treatment.
Payroll
All payroll is continuing as normal, our operation is working fully with our staff working from home. All payments are being made as normal, and the usual communication channels are still open.

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